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2020-054 – Telephony and IT contracts

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Date Answered: 1 March 2020

Telephony System

1. What is your current telephony system?

Cisco.

2. How many users of the telephony system?

750.

3. When is the contract up for renewal?

Currently rolling.

4. Approximate annual spend?

Approximately £35,000.

5. If it isn’t a VoIP system, will that be a consideration for the next contract cycle?

N/A

6. The email address of the primary contact for this contract?

It is SFO policy to not release the personal information of any staff under Senior Civil Servant level and I am therefore unable to release information concerning the SFO’s primary IT contact.

Mobile Phones

Who is your current mobile phone provider?

02 with some legacy Vodafone.

2. How many mobile connections?

Mobiles are generally restricted to senior staff.

3. When is the contract up for renewal?

Currently, a rolling contract.

4. Approximate annual spend?

Approximately £30,000.

5. How long do you contract for (24 or 36 months)?

Both are options.

6. The email address of the primary contact for this contract?

It is SFO policy to not release the personal information of any staff under Senior Civil Servant level and I am therefore unable to release information concerning the SFO’s primary IT contact.

Procurement vehicles

1. Do you procure through the Networks Services 2 framework (RM3808, previous iteration was RM1045)?

2. Do you procure through the G-Cloud framework?

The SFO has procured through the G Cloud framework and the previous framework RM1045. The SFO does not use RM3808.